Responsibilities

• Worked on a multi-year modernization of the payment system, collaborating on architectural decisions and aligning technical strategy with evolving business needs. Enabled seamless integrations with external partners through scalable and maintainable solutions.
• Served as the technical lead for multiple initiatives, conducting deep technical research, defining implementation, migration strategies, and ensuring alignment with stakeholders. Established structured roadmaps and led weekly cross-team syncs to drive execution and delivery.
• Defined and evangelized core software patterns, presenting findings in engineering demos and fostering adoption across teams, improving code maintainability and development efficiency.
• Optimized team processes, implementing scalable code review queue and standards, along with development best practices that increased team velocity and reduced cycle times.
• Strengthened team growth and technical excellence by improving onboarding resources, mentoring new hires, and assisting with technical interviews.
• Championed engineering best practices, guiding the team in adopting Ruby on Rails best practices and domain-driven design. Collabored with product to introduce Product Requirement Documents (PRDs) and Technical Design Documents (TDDs) as standard processes to improve cross-functional alignment and decision-making.

Responsibilities

• Worked directly with the CTO as the sole engineer in a fast-paced, seed-stage startup, owning end-toend product development from architectural design to launch and production support, ensuring rapid iteration and scalability.
• Led the development and delivery of multiple core platform features, including issue tracking, role-based access controls, cost budgets, and a revamped onboarding experience, shaping the foundation for future scalability.
• Introduced and championed domain-driven design principles, improving system modularity, maintainability, and long-term extensibility across the codebase.
• Architected and implemented integrations with Fastly, AWS Marketplace, and Stripe, creating a flexible framework that enhanced performance, scalability, and monetization while enabling rapid future integrations.
• Collaborated with the Lead Designer to established a reusable component framework for frontend views that ensured brand consistency, accelerated development, and reduced maintenance overhead.

Responsibilities

• Key contributor to the Internal Tools team, driving the development and optimization of critical customer support tools to improve operational efficiency across the organization
• Architected and led integrations with multiple external vendors, including Segment CDP and Totango, ensuring seamless data exchange and improving customer lifecycle management strategies.
• Increased employee productivity 48% by improving the efficiency in which customers jobs that required manual intervention or follow-up where identified and resolved.
• Blocked automated bot traffic and encouraged users to upgrade to the latest version of their browsers.

Responsibilities

• Developed, and optimized scalable Rails applications in a secure microservices environment, ensuring high performance, reliability, and long-term maintainability.
• Drove revenue growth by partnering with the analytics team to design and implement data-driven A/B testing strategies, optimizing user engagement and increasing annual recurring revenue.
• Assumed ownership of a large, complex set of features in a PHP codebase, leading refactoring efforts, feature enhancements, and test coverage improvements to ensure long-term maintainability.
• Identified a critical business logic gap across multiple services, leading to a feature rollout expansion from 4% to 68% of the user base, significantly increasing adoption and impact.
• Led a risk assessment initiative, uncovering over 50 critical issues across applications and features; collaborated with manager and product to prioritize fixes, reducing risks to fewer than 10 and improving system reliability.

Responsibilities

• Led multi-year modernization initiatives for legacy systems, overseeing technical strategy, execution, and stakeholder alignment. Automated manual workflows and reduced operational overhead.
• Led a cross-functional development team of full-time engineers and consultants, working under the direction of leadership to triage and resolve critical technical challenges.
• Provided technical leadership and mentorship, guiding developers and interns through task delegation, priority management, and daily progress reviews, ensuring high-quality deliverables and professional growth.
• Drove technology adoption across the IT department, researching and recommending new tools and frameworks to improve development efficiency and scalability.
• Provided strategic technical support and guidance for Public Safety's online services, ensuring system reliability.

Position History

• Software Development Specialist 4
  Jan 2017 - May 2018
• Software Development Specialist 3
  Oct 2015 - Jan 2017
• Software Development Specialist 2
  Oct 2014 - Oct 2015
• Software Development Specialist 1
  Apr 2014 - Oct 2014
• College Intern
  Nov 2013 - Apr 2014